Shipping Policy

We are committed to delivering your order promptly and ensuring a seamless shopping experience. Please review our shipping policy below:

Order Processing

  • Processing Time: All orders are processed within 1 to 3 business days. Orders are not processed or shipped on weekends or holidays.

  • Order Confirmation: After placing an order, you will receive a confirmation email. Once your order is processed, a second email will be sent with your shipping details.

Shipping Timeframe

  • Standard Shipping: Estimated delivery time is 10 to 15 business days after the order has been processed.

  • Delivery Locations: We currently ship to all addresses within the UK.

Shipping Charges

  • Free Shipping: We offer FREE standard shipping throughout the UK.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number(s).
You can track your order using the link provided in that email.

Delivery Delays

While we aim to meet our stated delivery times, delays can occur due to factors beyond our control, such as severe weather or postal service disruptions.
We appreciate your patience and understanding in such cases.

Undelivered or Lost Packages

If your package hasn’t arrived within the estimated timeframe, please contact our support team at info@steps2paradise.com.
We will coordinate with the carrier to resolve the issue as quickly as possible.

Returns & Refunds

We offer 30-day returns on all orders.
For return-related enquiries, please email us at info@steps2paradise.com.

Customs, Duties, and Taxes

We are not responsible for any customs or taxes applied to your order.
Any fees incurred during or after shipping (such as tariffs or taxes) are the responsibility of the customer.